Northlake Hills

NORTHLAKE HILLS FREQUENTLY ASKED QUESTIONS

PROPERTY OWNER QUESTIONS

	How do I get a mailbox?
	Contact the North Lake Travis post office – (512)267-1637 – 8027 Bronco Ln, Lago Vista, TX 78645.
	How do I get a gate opener?
	Contact the POA President Stephen McDaniel at: mcdsteve812@gmail.com
	What are the gate codes?
	Since this information is restricted, we do not publish it on the website. Please contact one of the POA officers.
	How do I ask a question or make a comment to the POA officers?
	Please feel free to contact any of the officers who you feel that is able to answer your questions. Please see the list of officers with their contact information on the web site.
	If I have changes to any of my personal contact information (email, cell phone, work or home phone), who should I contact?
	Notify the POA Secretary to make the appropriate changes.
	Can I park a trailer, boat, camper or RV on my property?
	Boats, trailers, campers, RVs, etc, are permitted only in enclosed areas so as not to be visible from neighboring property or public or private thoroughfares. Please see the POA covenants and restrictions located on the website.
	Who do I contact to submit plans for new home construction?
	To submit construction home plans, three copies of the plans and a CD containing the plans in .PDF format, must be submitted to the POA President with all the required forms and fees attached. The President will date stamp them and deliver them to the ACC for review. The ACC has 30 days from that date to respond to the review.
	How do I get a list of property owners?
	Please contact our secretary at: secretary.nlhpoa@gmail.com
	I've submitted my plans for review, but haven't heard anything in a month. Who do I contact?
	Contact one of the ACC members. All reviews should be completed in less than thirty (30) days.
	If I have a complaint regarding a neighbor or board member, what should I do?
	A complaint form has been decided on as the vehicle by which a complaint may be registered. This form will be available soon on the website. It should be completed and submitted to the POA Secretary or mailed to the NLH Secretary's attention at P.O. Box 1895, Cedar Park, TX 78630.
	I own a waterfront lot--can I place a dock and boat on it?
	Only if you have a permanent residence on the property or by variance from the City of Jonestown. Prior to construction of a dock, you will need a building permit from the City of Jonestown.
	When are the annual assessments due?
	Annual assessments are sent via electronic mail the first week in January of each year. Payment is due within 30 days or a late fee is applied. Please see the POA Official Docs page for the Northlake Hills POA Assessment and Late Policy.

LANDSCAPE QUESTIONS

	If I want to remove a tree on my lot do I need NLH ACC (Architectural Control Committee) approval or a city permit first?
	The NLH ACC must approve lot clearing. You will also need a permit from the City of Jonestown for any site development work or tree removal. Tree cutting in NLH is prohibited by federal law between March1 and August 1.
	If I want to add a fence, pool, fountain, etc to my yard who do I contact at the POA for approval and do I need any permits from the City of Jonestown?
	Please utilize ACC short form for this purpose and submit to the NLH ACC Chairman. This form is for existing homeowners only.
	Who do I contact for landscaping approval? Do I need approval if I'm adding to my already landscaped yard?
	Contact the POA ACC Chairman.

UTILITIES QUESTIONS

	Trash pickup is every Tuesday and Recycling is every other Tuesday. Download the Waste Connections App from the Google Play or Apple App store. The app will give you calendar reminders and schedule change updates. Waste Connections website: www.wasteconnections.com/austin
	For electric we are part of the PEC Coop. Download the Smart Hub App from the Google Play or Apple App store and you’ll find a good set of useful utilities (no pun intended). PEC website: www.pec.coop
	Water is sourced by Jonestown Water Supply Corporation. This is a separate entity from the City of Jonestown. Go to jonestownwsc.org to sign up for bill pay, etc.
	All properties within Northlake Hills are on septic systems which are regulated by the LCRA. If you have an aerobic system you will be required by LCRA to have a maintenance contract in place as we are in the Lake Travis watershed. There are several good LCRA approved suppliers for septic services. LCRA website: www.lcra.org.
	For propane, there are several good local suppliers. Most will provide automatic refill service at a discounted rate as a way to optimize each mobilization.
	For City happenings go to the www.jonestowntx.gov site. There you can sign up for email regarding local events, general notices, and emergency services updates. Our police and emergency services district (ESD) fire and EMS is stationed in the town center area.
	A great resource in this town is Jones Brothers Park as it has lake access and three boat ramps. Residents can get two parking stickers per household to access the park at no cost. Go to the City offices with proof of residency to get your window stickers. This is a great place to swim, fish, picnic, and launch watercraft. Information on this park and others is located at the city website listed above.